How do I know if my loved one is OK?
If your loved one is unable to answer a CareCall, The CareCall system immediately calls the phone number(s) on the notification list and communicates the urgent message that your loved one has failed to answer and respond to their CareCall.  You also can view CareCall results in real time from your account at www.ParentCareCall.com .

Who can I place on the Notification List?
Anyone --it’s easy to list and alert family, friends or neighbors about missed CareCalls and a possible emergency.  You can list up to two phone numbers on your notification list.

How many CareCalls can I send to my loved one each day?
It depends on which CareCall Plan you chose.  The Once a Day Plan includes 31 CareCalls per month and the Four Times a Day Plan includes 125 CareCalls per month.  

Does my loved one require special phone equipment?
No. Anyone with a standard touch-tone phone can receive a CareCall.

How do I schedule CareCalls?
Login to your private account at www.ParentCareCall.com using any PC with an internet connection and follow the easy instructions.

What is the cost for my CareCall Subscription?
After a one time activation charge of $99,  CareCalls cost less than 50 cents per call.

Is there a contract for CareCall Service?
There is no contract.  You may cancel your subscription at any time.     

How do I pay for my CareCall Service?
Automatic monthly billing is charged to your Visa, MasterCard, or American Express.                                                                                                                

What message will my loved one hear when they answer their phone?
You have three choices:                                                                                                                                                                                       

1. You can type a text message that our computers will translate into speech (TTS).                                                                     
2. Your can pick a message from our prerecorded audio library.
3. You can record your own personal message.

What if a CareCall goes unanswered?
If a CareCall is not answered on the first attempt, you can have the system automatically retry calls from 3 to 30 minutes later. Depending on your loved ones situation, you may want to be notified immediately if a call is unanswered or give them time to answer the call later.

Does the system work with answering machines or voice mail services?
Yes! If an answering machine picks up a call, you have the option to leave your message on your loved one's machine, retry the call later, or send an Escalation Call to someone on your notification list.